In the event that repairs are unable to restore the normal conditions of use of your OMEGA watch, OMEGA guarantees its replacement by an OMEGA watch of identical or similar characteristics. This includes the repair or replacement of any spare parts and/or rectifying any faults as identified by our Customer Service. During the warranty period and by presenting the valid warranty certificate, you will have the right to have any defect repaired free of charge. It covers material and manufacturing defects existing at the time of delivery. Please refer to the operating instructions for specific information about the warranty conditions and restrictions.Įvery OMEGA watch is warranted for a period of sixty (60) months. We will confirm the status of your return once the product has been received and the quality inspection is complete.įor more information, please read our Delivery and Returns Policy.Īll OMEGA watches are delivered with a 5-year warranty that covers the repair of any material or manufacturing defects. Ltd., LeMalvern Road, Glen Iris, Victoria, 3146, Australia. If you return the product(s) to us directly without using our free returns service, please notify the OMEGA Team in advance at The Swatch Group (Australia) Pty. If you purchased as a guest, please request and manage your free return here. To request a free return, please Sign In to your My OMEGA account. scratches, worn or damaged items, missing components), will be returned to you and no refund will be issued.Īny products that are personalised (embossed, engraved, etc) cannot be cancelled or returned after purchase. Returns are only applicable to orders made on Returns are not accepted in the boutiques.Īny product that fails the quality inspection by Customer Service (e.g.
If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from by mail within 14 days of delivery for a refund of the purchase price, providing that the merchandise is in original condition and has not been damaged.
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